Privacy Policy ttb11

ttb11 is an online betting platform operating under international licensing. We regard the protection of our members' personal data as a primary responsibility, not merely a legal obligation. This Privacy Policy is provided to give a clear and comprehensive understanding of our data handling practices.

This policy applies to all information collected through the ttb11 website at https://ttb11.one, the mobile application (where applicable), and any official communication channels we operate. It covers all registered members, users browsing the platform without registering, and any individual who interacts with our customer support services.

ttb11 collects personal information only when it is required to provide a safe, legitimate and effective service. The following are the categories of information we may collect:

Account Registration Information:

• Full name as stated on the identity card (MyKad) or passport
• Identity card number or passport number
• Date of birth (for age verification — must be 21 and above)
• Active and reachable email address
• Mobile phone number
• Encrypted password
• Preferred currency and nationality

Financial Information:

• Details of the payment method used — whether Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency (USDT, BTC, ETH)
• Deposit and withdrawal transaction history
• Records of bonuses and promotions received

Platform Activity Information:

• Game history and betting records
• Account settings and user preferences
• Communication logs with the customer support team

Technical Information:

• IP address and device information
• Web browser type and operating system version
• Cookie data and login session data
• Time and duration of play sessions

Every piece of information collected by ttb11 has a clear and legitimate purpose. We do not use your data for any purpose outside the following scope:

• Identity and Age Verification: Ensuring that every member who registers is an individual aged 21 and above, in line with international licensing requirements and the protection of vulnerable groups.
• Account Management: Creating and maintaining member accounts, processing financial transactions, managing the VIP programme, and ensuring smooth platform operations.
• Legal Compliance: Meeting international licensing obligations including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Customer Service: Providing effective 24/7 support in Malay and English via live chat and email.
• Platform Security: Identifying and preventing fraud, money laundering, unauthorised access and suspicious activity.
• Responsible Gambling: Monitoring play patterns to identify signs of problem gambling and providing the necessary self-management tools.
• Service Communications: Sending important account-related notifications, promotions you have opted in to receive, and relevant policy updates.

ttb11 does not sell or rent members' personal information to any third party for marketing or commercial purposes. However, there are limited circumstances in which we may need to share data to ensure the platform operates correctly and meets legal requirements:

• Payment Service Providers: Data required to process deposits and withdrawals through Touch 'n Go, DuitNow, FPX, Boost, ShopeePay and cryptocurrency networks is shared with the respective payment processors solely to complete those transactions.
• Game Software Providers: Session information required to run games is shared with approved software providers. These providers are bound by strict confidentiality agreements.
• Regulatory Authorities: Where required by law, international licensing obligations or a valid court order, ttb11 may be required to disclose certain information to the relevant authorities.
• Fraud Investigations: In cases involving suspected fraud, money laundering or serious security threats, relevant data may be shared with legitimate investigative bodies.

In all of the above cases, data sharing is done on a need-only basis, with appropriate protective measures in place, and only to the extent required for the purpose concerned.

Technical data protection is a critical priority for ttb11. We implement multiple layers of security to ensure your personal information is protected against unauthorised access, loss, alteration or unintended disclosure.

The security measures we implement include data transmission encryption using the latest TLS/SSL protocols, encryption of data at rest in databases, strict role-based access controls, regular independent security audits, 24-hour system monitoring to detect unusual activity, and tested incident response procedures.

While we make every effort to ensure the security of your data, no system can guarantee absolute security. In the unlikely event of a data breach that may affect your rights or freedoms, we will notify you within a reasonable timeframe through the communication channel you have registered.

The ttb11 platform uses cookies and similar tracking technologies to improve user experience and ensure that essential platform functions work correctly. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions, remembering language preferences and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how users interact with the platform to help us improve our services and resolve technical issues.
• Preference Cookies: Store your choices such as display settings, game preferences and account information to provide a more personalised experience on future visits.

You can manage cookie settings through your web browser. Please note that blocking all cookies may affect your ability to use certain platform features. For users who use third-party analytics services integrated into our platform, data collected is in anonymous and aggregated format only.

As a ttb11 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our customer support team via live chat or email. We will endeavour to process your request within a reasonable timeframe and will inform you if there are any technical or legal obstacles.

ttb11 retains your personal data only for as long as it is needed for the purposes set out in this Privacy Policy, or as long as it is required to comply with legal and licensing requirements.

Active account data is retained for the duration of your account activity. After account closure, certain data may be kept for a period determined by international licensing requirements — typically relating to financial records and transaction logs for AML compliance purposes. Data that has exceeded its retention period will be securely deleted or anonymised in a manner that does not allow re-identification.

If you have gone through a self-exclusion programme via our responsible gambling tools, your exclusion record will be retained even if you subsequently request account deletion, to ensure your safety is maintained.

ttb11 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our service practices, legal requirements or technology developments. Each updated version of the Privacy Policy will be displayed on this page with a clear update date.

For significant amendments that affect how we process your data, we will notify you by email or in-platform notification before the amendment takes effect. Continued use of the ttb11 platform after the amendment effective date will be considered as acceptance of the updated terms.

We encourage you to review this page periodically to stay informed of our latest policy on personal data protection.

If you have any questions, concerns or wish to exercise your rights in relation to this Privacy Policy, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 in Malay and English — the fastest way to get an immediate response regarding your account privacy or security.
• Email: [email protected] — for written requests, data access applications or formal complaints that require documentation.

The ttb11 customer support team operates fully 24 hours a day, 7 days a week, including public holidays. We strive to respond to all privacy-related enquiries professionally and within a reasonable timeframe. For complex requests such as data access or deletion, we will provide immediate acknowledgement and keep you updated on the progress.